I purchased my first whoop yesterday. I got all the way to the credit card screen and experienced error. I was told it should be resolved within 10 hours and I am now on hour 36 with little response from support. Just want an update on if this is going to be fixed or if I need to return to retailer.
I’m going on day 3 of not being able to log in. I ran into the same issue you mentioned. Talked to customer service twice. Plan on calling them back today. They said to give them 24 hours. They’ve had over 24 hours. So at what point do we say, “I’m done?” I really what this to work, but when a customer pays almost $400 for the life subscription, I expect Whoop to have their s*** together and give me an item that works. I’m trying to wrap my head around how logging/connecting in is giving them so much trouble? I was told their engineering team is working hard to resolve this, but I’m not feeling the love. Hopefully this gets sorted soon.