I’m having an issue with my WHOOP app. The app stopped working, so I reinstalled it. When I try to reconnect my WHOOP device, the app asks me to add a payment card and purchase a subscription.
However, my WHOOP device originally came with a one-year subscription, and I have not purchased or canceled a subscription. I believe my existing subscription should still be active.
Could you please check my account and help me restore my existing subscription and reconnect my WHOOP device without requiring me to purchase another subscription?
Hey there! Thanks for reaching out. We understand that after reinstalling the WHOOP app, you’re being prompted to add a payment method and purchase another membership even though your WHOOP originally included a one-year membership.
To help protect your personal information and comply with WHOOP privacy and security requirements, please do not share any Personally Identifiable Information (PII) or Protected Health Information (PHI) here in the WHOOP Community. This includes email addresses, phone numbers, payment information, membership information, health metrics, or other personal or account-specific information.
Since confirming and restoring your existing membership requires reviewing your specific account, please contact our Membership Services team through one of our secure support channels:
• Email:support@whoop.com
• Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• Support Request Form:Whoop Support
Our team can securely review your membership status and help determine the appropriate next steps to get you reconnected without making any assumptions about your existing subscription.
Hey there! Thanks for reaching out. We understand that after reinstalling the WHOOP app, you’re being prompted to add a payment method and purchase another membership even though your WHOOP originally included a one-year membership.
To help protect your personal information and comply with WHOOP privacy and security requirements, please do not share any Personally Identifiable Information (PII) or Protected Health Information (PHI) here in the WHOOP Community. This includes email addresses, phone numbers, payment information, membership information, health metrics, or other personal or account-specific information.
Since confirming and restoring your existing membership requires reviewing your specific account, please contact our Membership Services team through one of our secure support channels:
• Email:support@whoop.com
• Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• Support Request Form:Whoop Support
Our team can securely review your membership status and help determine the appropriate next steps to get you reconnected without making any assumptions about your existing subscription.