# My subscription is not activated

**URL:** <https://www.community.whoop.com/t/my-subscription-is-not-activated/16370>\
**Category:** Orders & Subscription\
**Created:** [September 28, 2026, 10:05pm UTC](https://www.community.whoop.com/t/my-subscription-is-not-activated/16370 "2026-09-28T22:05:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![salahisk](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@salahisk](https://www.community.whoop.com/u/salahisk)\
**Post date:** [September 28, 2026, 10:05pm UTC](https://www.community.whoop.com/t/my-subscription-is-not-activated/16370/1 "2026-09-28T22:05:13Z")

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**I recently purchased a new WHOOP device with a prepaid 12-month membership (WHOOP Life) included in the box. This is my first time activating a WHOOP device.**

 ![IMG_8362](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/5/50a47127be7dca3fa9dfccff9d97119d16a18503.jpeg)

 ![IMG_8361](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/0/090edfcffcc358fb1a574773102bd222cb654dca.jpeg)

 ![IMG_8360](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/2/290eb7333350259fa97921e052e036a48db0e8d0.jpeg)

**When I try to pair it with my phone, the app asks me to pay an additional upgrade fee instead of automatically recognizing my prepaid 12 months. It seems to be treating my setup as a hardware upgrade rather than a new prepaid activation.**

I need support to solve this issue