# My 5.0 One is dead

**URL:** <https://www.community.whoop.com/t/my-5-0-one-is-dead/1331>\
**Category:** General\
**Created:** [May 17, 2025, 9:10pm UTC](https://www.community.whoop.com/t/my-5-0-one-is-dead/1331 "2025-05-17T21:10:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mfamme85](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@mfamme85](https://www.community.whoop.com/u/mfamme85)\
**Post date:** [May 17, 2025, 9:10pm UTC](https://www.community.whoop.com/t/my-5-0-one-is-dead/1331/1 "2025-05-17T21:10:23Z")

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Less than 24h use and all dead. Tried charge, tapping, all the things support suggest. No luck.  
Sadly it seems to be a common problem.  
Need real assistance or maybe just a replacement?

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**Author:** ![Durkin](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/durkin/32/59_2.png) [@Durkin](https://www.community.whoop.com/u/Durkin)\
**Post date:** [May 17, 2025, 9:12pm UTC](https://www.community.whoop.com/t/my-5-0-one-is-dead/1331/2 "2025-05-17T21:12:33Z")

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@mfamme85 My recommendation is to contact our Membership Services team at [support@whoop.com](mailto:support@whoop.com) on this. They have diagnostic tools that allow them to figure out what the issue is on a per device basis. They will help. Thanks for reaching out.