# Missing data and stopped working smoothly

**URL:** https://www.community.whoop.com/t/missing-data-and-stopped-working-smoothly/14098
**Category:** General
**Tags:** sleep-tracking, recovery, app-feature
**Created:** [March 6, 2026, 6:46pm UTC](https://www.community.whoop.com/t/missing-data-and-stopped-working-smoothly/14098 "2026-03-06T18:46:21Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![ahmedashry37](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/ahmedashry37/32/9620_2.png) [@ahmedashry37](https://www.community.whoop.com/u/ahmedashry37)
#### Post date: [March 6, 2026, 6:46pm UTC](https://www.community.whoop.com/t/missing-data-and-stopped-working-smoothly/14098/1 "2026-03-06T18:46:21Z")

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Hi,my whoop didn’t detect any data for sleep and recovery anymore.

I tried all solve issues from pair & unpair & Bluetooth on & off & clear the app and install again and nothing happened still having same problem.

Kindly your assist

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### Author: ![davidprado](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/davidprado/32/9622_2.png) [@davidprado](https://www.community.whoop.com/u/davidprado)
#### Post date: [March 6, 2026, 8:21pm UTC](https://www.community.whoop.com/t/missing-data-and-stopped-working-smoothly/14098/2 "2026-03-06T20:21:45Z")

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I have the same issue since yesterday

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### Author: ![Mfalmuqrin](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/mfalmuqrin/32/9621_2.png) [@Mfalmuqrin](https://www.community.whoop.com/u/Mfalmuqrin)
#### Post date: [March 6, 2026, 8:34pm UTC](https://www.community.whoop.com/t/missing-data-and-stopped-working-smoothly/14098/3 "2026-03-06T20:34:03Z")

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Same issue is happening with me and with my friend in the same time after doing the new update! I have sent whoop and email and tried everything they have said. Right now nothing is working not even the sensor and i need help as well! What should we do and who we should contact, cuz they are not answering emails anymore.

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### Author: ![msteam](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/msteam/32/9909_2.png) [@msteam](https://www.community.whoop.com/u/msteam)
#### Post date: [March 7, 2026, 1:53pm UTC](https://www.community.whoop.com/t/missing-data-and-stopped-working-smoothly/14098/4 "2026-03-07T13:53:43Z")

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Hi! At your earliest convenience, please update your WHOOP to the latest firmware version (50.36.1.0). This should resolve the issues with the data and syncing. For any further questions or concerns, please follow up with our team via email at [support@whoop.com](mailto:support@whoop.com)!