# MFA setup failing with "Something went wrong" error — email verification not working **URL:** \ **Category:** Product Feedback\ **Tags:** app-feature\ **Created:** [June 10, 2026, 8:20pm UTC](https://www.community.whoop.com/t/mfa-setup-failing-with-something-went-wrong-error-email-verification-not-working/15076 "2026-06-10T20:20:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![darsheel](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/darsheel/32/11204_2.png) [@darsheel](https://www.community.whoop.com/u/darsheel)\ **Post date:** [June 10, 2026, 8:20pm UTC](https://www.community.whoop.com/t/mfa-setup-failing-with-something-went-wrong-error-email-verification-not-working/15076/1 "2026-06-10T20:20:57Z")
Hi everyone, I’m trying to set up MFA on my WHOOP app but getting a “Something went wrong. Please try again.” error when it tries to send a code to my email. The phone number option doesn’t work as I’m based in **India** (outside US). I’ve already tried: - Reinstalling the app - Switching between WiFi and mobile data - Force closing and reopening the app This is also blocking me from accessing **Advanced Labs** to upload my blood reports since MFA is required first. Has anyone from India or outside the US managed to fix this? Is there a workaround? Would love an official response from the WHOOP team. ![New Project](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/d/d6dc998338aa7ace91fc9c8c602eace9d9e0e84e.jpeg) ---
**Author:** ![msteam](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/msteam/32/9909_2.png) [@msteam](https://www.community.whoop.com/u/msteam)\ **Post date:** [June 12, 2026, 1:18pm UTC](https://www.community.whoop.com/t/mfa-setup-failing-with-something-went-wrong-error-email-verification-not-working/15076/2 "2026-06-12T13:18:42Z")
Hey there! Please reach out to our support team directly at [support@whoop.com](mailto:support@whoop.com) for further assistance with this. ---
**Author:** ![chrisomlor](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@chrisomlor](https://www.community.whoop.com/u/chrisomlor)\ **Post date:** [August 5, 2026, 3:04pm UTC](https://www.community.whoop.com/t/mfa-setup-failing-with-something-went-wrong-error-email-verification-not-working/15076/3 "2026-08-05T15:04:49Z")
I’m having the same issues and it’s very frustrating. It gives me the same warning for phone number and email. When I go to Whoop App \> Menu \> My Account \> Under Advanced Security it is supposed to have a slider to turn on MFA. In my Advanced Security section it says “A network connection is required”. I’m literally right next to my router at over 1gb speed with full signal. I even toggled off wifi to use my cellular data at 5g and it shows the same. I’ve closed and restarted app several times, trying everything under the sun to fix it to show me the MFA section in “My Account” and it’s literally not there at all. This really needs fixed right away as labs is one of the main reasons I’m using Whoop and as of now I can’t upload any of my current labs because their MFA system is broken. Not worth it at the cost of this app for this to be happening. ---
**Author:** ![mkammaz](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@mkammaz](https://www.community.whoop.com/u/mkammaz)\ **Post date:** [September 15, 2026, 12:32pm UTC](https://www.community.whoop.com/t/mfa-setup-failing-with-something-went-wrong-error-email-verification-not-working/15076/4 "2026-09-15T12:32:04Z")
I’m having the same issue!!