# Membership is not activating i purchased it from Flipkart
**URL:** https://www.community.whoop.com/t/membership-is-not-activating-i-purchased-it-from-flipkart/16317
**Category:** Orders & Subscription
**Tags:** membership
**Created:** [September 23, 2026, 9:09am UTC](https://www.community.whoop.com/t/membership-is-not-activating-i-purchased-it-from-flipkart/16317 "2026-09-23T09:09:42Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Meghabarna08](https://www.community.whoop.com/u/Meghabarna08)
#### Post date: [September 23, 2026, 9:09am UTC](https://www.community.whoop.com/t/membership-is-not-activating-i-purchased-it-from-flipkart/16317/1 "2026-09-23T09:09:42Z")
Hello WHOOP Support,
I’m having an issue with my WHOOP subscription .vWhen I try to connect my WHOOP device, the app asks me to add a payment card and purchase a subscription.
However, my WHOOP device originally came with a one-year subscription, and I have not purchased or canceled a subscription. I believe my existing subscription should still be active.
Could you please check my account and help me restore my existing subscription and reconnect my WHOOP device without requiring me to purchase another subscription?
Thank you for your
instance.
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### Author:  [@msteam](https://www.community.whoop.com/u/msteam)
#### Post date: [September 24, 2026, 2:02pm UTC](https://www.community.whoop.com/t/membership-is-not-activating-i-purchased-it-from-flipkart/16317/2 "2026-09-24T14:02:03Z")
Hey there! Thanks for reaching out. We understand that your WHOOP originally came with a one-year membership, but you’re now being prompted to add a payment method and purchase a membership when trying to reconnect your device.
To help protect your personal information and comply with WHOOP privacy and security requirements, please do not share any Personally Identifiable Information (PII) or Protected Health Information (PHI) here in the WHOOP Community. This includes email addresses, phone numbers, payment information, membership information, health metrics, or other personal or account-specific information.
Since confirming your existing membership and restoring access requires reviewing your specific account, our Membership Services team will need to assist you through a secure support channel:
• **Email:** [support@whoop.com](mailto:support@whoop.com)
• **Phone:** +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• **Support Request Form:** [Whoop Support](https://support.whoop.com/s/case-creation?language=en_US)
Our team can securely review your membership status and help determine the appropriate next steps for reconnecting your WHOOP.