Dear Team,
I The Current Problem:
- My Account: My app does not show any option to invite or add a family member.
- Spouse’s Account: Her app continuously prompts her to pay for a new subscription instead of linking to my family plan.
How We Got Here:
- My spouse tried to set up her band first but accidentally used my email address to register.
- During her setup, the app asked to add additional members. She accidentally selected “0”.
- When I tried to set up my band, everything is fine but now I am not able to invite my family member and in the membership plan I see “pending activation” for my family members and when I tried to add the email address for my family plan, the app says “respective email cannot be added”.
- I then had her log out and create a new account using her own email address but it stuck as the spoue whoop account is stuck at payment gateway. Whoop app is forcing for a plan purchase step to use bought band.
I have reached out to support but everything is going in the loop as support team is asking same information again and again in differnt way. Being an IT person it is very clear that it is backedn issue and until someone from Whoop reset the membership actviation workflow for me , there is no way.i can send the invitaion.
Abhishek