# Lost of whoops, reorder sensor replacement and strap but the sensor was not sent

**URL:** <https://www.community.whoop.com/t/lost-of-whoops-reorder-sensor-replacement-and-strap-but-the-sensor-was-not-sent/16752>\
**Category:** General\
**Created:** [November 6, 2026, 6:13am UTC](https://www.community.whoop.com/t/lost-of-whoops-reorder-sensor-replacement-and-strap-but-the-sensor-was-not-sent/16752 "2026-11-06T06:13:27Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Phooppup](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/phooppup/32/13856_2.png) [@Phooppup](https://www.community.whoop.com/u/Phooppup)\
**Post date:** [November 6, 2026, 6:13am UTC](https://www.community.whoop.com/t/lost-of-whoops-reorder-sensor-replacement-and-strap-but-the-sensor-was-not-sent/16752/1 "2026-11-06T06:13:28Z")

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Whoops team,

I have contacted you earlier about my lost of whoops, therefore after contacting through email, I have been confirmed that I could repurchase the sensor along with the strap, anyhow, just to be sure I once again contact whoops support team to verify whether my order no. B75676970 also include the sensor, and your team insist it does include the sensor. The sad part is today, I have received the package but only just the strap, no sensor at all. I was so disappointed, after waiting with hope, there is no sensor, how could I wear them with just the strap? I have been a loyalty fans of whoops and I bought several collections of the strap and now what I have is another strap? I hope you could assist me with this matter as soon as possible.

Best regards

Jirada