# Loose Sensor Pin Attachment – Replacement Request

**URL:** <https://www.community.whoop.com/t/loose-sensor-pin-attachment-replacement-request/14950>\
**Category:** WHOOP 5.0\
**Created:** [May 27, 2026, 1:09pm UTC](https://www.community.whoop.com/t/loose-sensor-pin-attachment-replacement-request/14950 "2026-05-27T13:09:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ankushchouhan23](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/ankushchouhan23/32/11016_2.png) [@Ankushchouhan23](https://www.community.whoop.com/u/Ankushchouhan23)\
**Post date:** [May 27, 2026, 1:09pm UTC](https://www.community.whoop.com/t/loose-sensor-pin-attachment-replacement-request/14950/1 "2026-05-27T13:09:15Z")

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![IMG_1349](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/8/85550e1818718dbcd80b5c0520e079aad3e54eec.jpeg)

I am experiencing a problem with my WHOOP band and sensor. The plastic area where the band pin attaches to the sensor has become loose and enlarged, causing the band to detach easily. This makes it difficult and risky to wear my device.

_What concerns me more is that it has not even been 10 days since I started using my WHOOP device._ I have handled the device carefully and did not expect this issue to occur so quickly. I would appreciate it if you could please look into this and help with a replacement or suitable resolution at the earliest.

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**Author:** ![msteam](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/msteam/32/9909_2.png) [@msteam](https://www.community.whoop.com/u/msteam)\
**Post date:** [May 27, 2026, 1:16pm UTC](https://www.community.whoop.com/t/loose-sensor-pin-attachment-replacement-request/14950/2 "2026-05-27T13:16:10Z")

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Hey there! Please reach out to our support team at [support@whoop.com](mailto:support@whoop.com) for further assistance with this.