# Issue to Claim 5.0 device from application

**URL:** <https://www.community.whoop.com/t/issue-to-claim-5-0-device-from-application/16407>\
**Category:** WHOOP 5.0\
**Tags:** membership\
**Created:** [October 4, 2026, 3:46am UTC](https://www.community.whoop.com/t/issue-to-claim-5-0-device-from-application/16407 "2026-10-04T03:46:49Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KunalAhir](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/kunalahir/32/13260_2.png) [@KunalAhir](https://www.community.whoop.com/u/KunalAhir)\
**Post date:** [October 4, 2026, 3:46am UTC](https://www.community.whoop.com/t/issue-to-claim-5-0-device-from-application/16407/1 "2026-10-04T03:46:49Z")

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I have done renewal on my 4.0 device so in whoop .app it say iam eligible for 5.0 free device but when i select that it again takes me to make payments. So how should i claim my free 5.0 device .