Dear Whoop Support Team,
I hope this message finds you well. I am writing to seek clarification and assistance regarding my Whoop Life membership and access to my historical data.
After completing my one-year subscription to Whoop Life, I chose not to renew the life membership. Instead, I purchased the new Whoop Peak device and successfully connected it to my account. However, I have noticed that my Whoop Life data is currently blocked and inaccessible. Despite multiple attempts to cancel any remaining subscriptions through the account settings, I have been unsuccessful in doing so.
At this point, I have a few specific questions:
- Given that my Whoop Life subscription has ended and I now own a Whoop Peak, am I able to use my new device without any active Whoop Life membership?
- Is there a way for me to regain access to my historical Whoop Life data and seamlessly transfer or integrate it with my Whoop Peak device?
- Could you provide guidance on how to successfully cancel any lingering subscriptions or memberships that may be affecting my account access?
I appreciate your help resolving these issues, as I am keen to continue tracking and analyzing my health data using my Whoop Peak, while also having access to the data I collected during my previous subscription year.
Thank you in advance for your prompt attention to this matter. I look forward to your guidance and support.