I am contacting you because I was wrongly charged 264€. I had opted for the monthly payment plan, yet I was billed for the full amount without my consent.
I haven’t used the device for several weeks, and this charge is unjustified. I am requesting an immediate refund. Please note that such billing practices are not compliant with commercial regulations in France.
Thank you for resolving this issue as soon as possible.
Thank you for taking the time to write in. However, any billing or membership related issues need to be addressed by our Membership Services team. It looks like our team has already reached out to you so keep an eye on your email as they get this sorted.