How to return my unused whoop within 30 days
Hi there,
Just to confirm, have you already tried the following steps to return your WHOOP device?
- Log in to your account at app.whoop.com.
- Head to the Membership section.
- Select Returns or Cancel Membership.
- Follow the prompts to initiate your return and cancellation.
- You’ll receive a return label or QR code to ship your WHOOP device back.
- Make sure to ship it within 14 days of starting the return process.
If you’ve already done this and something’s not working, please reach out to support@whoop.com and they will help you get it sorted.
In membership section there is no “Returns” option.
I have sent already an email to the support address.
I am having this same problem now and customer service is absolutely horrible. I have been trying for weeks to get customer service beyond AI-generated response for an unused sensor I am trying to return. I do not get a “Returns” option in my app or on the website no matter what I do and there is no information, anywhere, about what to do in this case. As mentioned, numerous emails to customer service with promises to get back to me if I send along my case number (which I have done) yields nothing. Does anyone have any insight about what I can do to return this? I have the email order but no instructions anywhere about how to send this back. it just shouldn’t be this hard to do a simple thing but I think that is how WHOOP now works.