# I already had a subscription, but when I moved my account to another phone, all my data and the 12-month subscription I had were erased.

**URL:** <https://www.community.whoop.com/t/i-already-had-a-subscription-but-when-i-moved-my-account-to-another-phone-all-my-data-and-the-12-month-subscription-i-had-were-erased/16241>\
**Category:** General\
**Created:** [September 15, 2026, 12:30pm UTC](https://www.community.whoop.com/t/i-already-had-a-subscription-but-when-i-moved-my-account-to-another-phone-all-my-data-and-the-12-month-subscription-i-had-were-erased/16241 "2026-09-15T12:30:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![peachhuber](https://avatars.discourse-cdn.com/v4/letter/p/c57346/32.png) [@peachhuber](https://www.community.whoop.com/u/peachhuber)\
**Post date:** [September 15, 2026, 12:30pm UTC](https://www.community.whoop.com/t/i-already-had-a-subscription-but-when-i-moved-my-account-to-another-phone-all-my-data-and-the-12-month-subscription-i-had-were-erased/16241/1 "2026-09-15T12:30:35Z")

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I already had a subscription, but when I moved my account to another phone, all my data and the 12-month subscription I had were erased.