Help me please thank you

WHOOP 5.0
,
1

Hello,
I need help with my WHOOP subscription. I recently bought a new WHOOP device and I wanted to purchase a discounted 24-month membership. In the WHOOP app it didn’t allow me to buy the subscription, only through the website, so I had to order a new band and then purchase the 24-month membership separately.

However, after the 1-month trial on the new WHOOP ended, the system charged me for an additional 1-month membership. Because of that, my 24-month membership is not active and only the monthly one is running.

Could you please:

  1. Cancel and refund the 1-month charge,
  2. Activate my 24-month membership that I already paid for?

Thank you very much for your help.

Best regards,
[Miroslav Řezáč]

2

Hi @Mirek8,

Thank you for taking the time to write in. However, any billing or membership related issues need to be addressed by our Membership Services team. Please reach out to support@whoop.com and they will be able to assist you.