Hello WHOOP Support, I was charged approximately $260.21 for an annual WHOOP membership, but my WHOOP app still shows “MEMBERSHIP EXPIRED” and asks me to reactivate my membership by making another purchase. I do not want to make another payment. I am requ

General
1

Hello WHOOP Support,

I was charged approximately $260.21 for an annual WHOOP membership, but my WHOOP app still shows “MEMBERSHIP EXPIRED” and asks me to reactivate my membership by making another purchase.

I do not want to make another payment. I am requesting a full refund of the charge that was already taken from my card and cancellation of the membership.

Please also confirm that I will not be charged again. I have attached screenshots showing the expired membership and the reactivation checkout screen.

Thank you.

2

Hey there! We’re sorry for the confusion and concern here, especially after seeing a membership charge while your WHOOP app is still showing your membership as expired.

For your privacy and security, we’re unable to review billing details, process a refund or cancellation, or confirm future charges here in the Community. Please do not share any additional payment, account, or other personal information publicly.

Our Membership Services team can securely review the charge and your membership status with you. Please reach out through one of the following secure channels:

• Email: support@whoop.com
• Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• Support Request Form: Whoop Support

When contacting the team, please mention that you’ve already been charged but your membership is still displaying as expired, as well as your refund and cancellation request. They’ll be able to review the account and determine the appropriate next steps securely.