# Got on peak | paid 12 months | on connecting to the device | it shows membership expired

**URL:** https://www.community.whoop.com/t/got-on-peak-paid-12-months-on-connecting-to-the-device-it-shows-membership-expired/16341
**Category:** WHOOP 5.0
**Created:** [September 25, 2026, 1:18am UTC](https://www.community.whoop.com/t/got-on-peak-paid-12-months-on-connecting-to-the-device-it-shows-membership-expired/16341 "2026-09-25T01:18:51Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![user8](https://avatars.discourse-cdn.com/v4/letter/u/f1d935/32.png) [@user8](https://www.community.whoop.com/u/user8)
#### Post date: [September 25, 2026, 1:18am UTC](https://www.community.whoop.com/t/got-on-peak-paid-12-months-on-connecting-to-the-device-it-shows-membership-expired/16341/1 "2026-09-25T01:18:51Z")

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Got myself an upgrade to whoop 5 peak paying for device and 12 month subscription but on device connecting the app, it reflects my membership is still expired and is asking me to get another subscription

Now I have an open ticket and unaware if this is common or something I need to do to fix this