I have ordered a Whoop 5.0 for my wife and paid for a 2 year subscription as a gifft for my wife almost 4 weeks ago. The birthday has come and gone. The website is unfriendly to have any kind of direct conversation going except raise an old fashioned ticket, which I did 5 days after the order was placed. Almost 3 weeks since raising a ticket the status has not changed, no follow up from the Whoop team absolutely nothing! Does anyone else have a similar experience, should i be concerned or ask for a refund?
Just providing an update on my original post which was posted almost 3 weeks after my purchase and note getting any response from WHOOP team.
Following my initial message, WHOOP support reached out and advised that there was an issue with my shipping address which had been corrected. I was told to expect progress within 24–72 hours.
Unfortunately, more than 2 weeks later, my order status remains exactly the same: “To be processed” with no updates whatsoever.
At this point, I have been contacted by multiple members of the WHOOP support team, received apologies, compensation offers, and requests for feedback, yet the original issue remains unresolved. The WHOOP and two-year membership I purchased as a birthday gift for my wife over a month ago still has not shipped.
What I find most frustrating is not the delay itself, but the disconnect between the communication and the actual outcome. There seems to be a great deal of discussion about the issue, but very little action toward resolving it.
I remain hopeful that WHOOP can resolve this, but I would be interested to hear whether other members have experienced a similar situation and how it was ultimately handled.
After more than a month of delays, multiple support representatives, public posts on this forum, and extensive back-and-forth, WHOOP has now processed a full refund for my order.
While I appreciate that the matter has finally been resolved, I’m disappointed that it took this level of persistence to reach that outcome. The order was originally purchased as a birthday gift for my wife, and unfortunately that occasion had long passed by the time a resolution was reached.
I hope WHOOP reviews its order fulfilment and customer support processes so that other customers don’t have a similar experience.
