Subject: Complaint Regarding Unauthorized Charge and Service Inaccessibility
I am writing to formally report an issue concerning my subscription with WHOOP. I have already paid for a full one-year membership; however, the service is currently not functioning or accessible, despite my active subscription period.
The amount was deducted from my account, but I am unable to use the service or benefit from the subscription as agreed. This situation raises serious concerns, as it appears that I have been charged without receiving the corresponding service.
I request the following actions to be taken immediately:
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Investigation into this issue.
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Restoration of my subscription access, or
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A full refund for the unused subscription period.
Please treat this matter with urgency, as it involves financial loss and lack of service delivery.
If this issue is not resolved promptly, I may be forced to escalate the matter through my bank or relevant consumer protection authorities.
Thank you for your attention to this matter. I look forward to your prompt response.