# Faulty sensor; whoop won't respond to my mails

**URL:** <https://www.community.whoop.com/t/faulty-sensor-whoop-wont-respond-to-my-mails/16398>\
**Category:** General\
**Created:** [October 2, 2026, 5:18pm UTC](https://www.community.whoop.com/t/faulty-sensor-whoop-wont-respond-to-my-mails/16398 "2026-10-02T17:18:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![r1sh1sh](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/r1sh1sh/32/13243_2.png) [@r1sh1sh](https://www.community.whoop.com/u/r1sh1sh)\
**Post date:** [October 2, 2026, 5:18pm UTC](https://www.community.whoop.com/t/faulty-sensor-whoop-wont-respond-to-my-mails/16398/1 "2026-10-02T17:18:34Z")

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So, it’s been a long time since I’ve been contacting the whoop team, I’m just bombarded by different agents asking me for the same details; I’ve opened up like 7-8 tickets till now. They first assured me that I would be getting my sensor replaced by their Indian distributor called Tigerpug, but it’s been 2 weeks and there has been no response from either of the parties. I don’t know why people even like Whoop, it’s the most unprofessional company there is, could you please suggest something?