My Battery Pack charger has been faulty for the past 4-5 months — it inconsistently charges, sometimes not charging at all for weeks, and the battery drains on its own even when unused. I reported this to WHOOP support previously and have been going back and forth through email troubleshooting (firmware update, connection checks, LED checks) with no real resolution.
My account activity clearly shows long stretches where I couldn’t use the device because of this charger issue, which support can verify directly from their system logs rather than requiring more photos/videos of an intermittent fault.
I’m requesting:
**1.** A replacement charger/Battery Pack
**2.** A membership extension covering the months I couldn’t use the device due to this fault
Has anyone else dealt with a similar charger issue and gotten this resolved? Any advice on getting WHOOP support to escalate this faster would help.
Hey there! We’re really sorry you’ve been dealing with these battery pack issues for several months, especially after already working with our Support team and completing multiple troubleshooting steps. We completely understand wanting a more concrete resolution.
Since reviewing a replacement and any potential membership adjustment requires access to your account and previous support history, we’ll need to continue assisting you through a secure support channel. Please reach out to our Membership Services team at support@whoop.com so they can securely review your case and determine the appropriate next steps.
Our team is currently experiencing a higher-than-usual volume of requests, so responses may take a little longer than usual. We truly appreciate your patience while the team works to get back to you as quickly as possible.
For your privacy, please don’t share any account, order, shipping, or other personal information here in the Community.