I purchased WHOOP on 4th October 2025, and within just 6 months (stopped working on 10th April 2026), the device has completely stopped functioning — no sensor light and unable to connect.
What is more concerning is the lack of proper support. I have reached out multiple times (6–7 emails), and while a replacement was initially mentioned, there has been no clear update or resolution since then.
For a product that operates on a premium subscription model and is meant for continuous health tracking, such an experience is quite disappointing.
I hope the company takes responsibility and resolves this promptly. At this stage, I would prefer a full refund, as the device is unusable and the delay has been significant.