Error with payment for a canceled membership

General
1

Hello

i previously had the whoop 5, my membership has ended in nov 2025. Today i’ve tried to reactivate it, i tried several times via the app and the website by filling my visa card infos, but i had the message saying an error with reactivating.

Any help please

Thanks

2

Hi @dinaadnan , thanks for reaching out! I saw you have an open support case with our team - they will be able to best assist you with the billing issue as they can often see a code for the failure.