Ended free trail and purchased life. But my app says deactivated

WHOOP 5.0
1

So I tested the whoop peak a couple of weeks ago. I decided to buy the whoop life and canceled my free trail. I paired my whoop life with my app and it was working for a day but now it says my membership has been deactivated and nothing will work.

2

Hey @EdiCor,

Thanks for sharing those details. Here are some troubleshooting steps you can try:

  1. Verify Membership Status: Confirm if the membership is active or deactivated in the WHOOP app under the Membership section.

  2. Membership Activation: When pairing a new WHOOP device, the membership usually activates automatically. If the membership was canceled or deactivated, it will prevent the device from working properly.

  3. Re-pair the Device: Try unpairing and then pairing the WHOOP Life device again in the app to see if it triggers membership activation.

  4. Check for App Updates: Ensure the WHOOP app is updated to the latest version.

  5. Network Stability: Make sure the device is connected to a stable WiFi or cellular network.

  6. Restart the App: Force close and restart the WHOOP app.

If the membership remains deactivated and the device is not working after these steps, you should reach out to support@whoop.com so a member of our Membership Services team can better assist you.