I’ve been a Whoop member for 5+ years and fortunately have not had an issue to date but from reading the newly discovered message boards it appears I’ve been the fortunate one.
I have a simple issue of returning a band accessory that is for a 5.0 when I needed the 4.0. First finding where on the site returns are processed is a task. The AI is farcical. I’ve started the process but let’s say I’m not optimistic.
On a general note from reading the community notes it is very clear Whoop have a huge CRM problem which given the myriad health devices on the market looks like they are in a fleece and burn marketing profile were the customers are irrelevant. Overpriced subscriptions and accessories with no customer support apart from Micky mouse AI is not a long term success story.
Appreciate your thoughts?
Fleece and burn is a good way to describe it. I was a loyal (not quite rabid, but loyal) user a few years ago. Their nonexistent customer support and lack of care for the most basic of features (see my thread history) marks the end of this journey for me with competitors finally breaking into the market. Sad, but I don’t see them having meaningful market share in a year or two as renewal windows come and people cancel their subscriptions.
What alternatives have you found that work better? I can see a path for both success and failure - depending on the actions they take.
It’s not looking good though - problem is: the grass is rarely greener on the other side. All tech companies are nothing but enshitification factories. Hooking regular users, making the product sht, then selling the data to enterprises who become the real customer.
im exclusively a bicep band user (another neglected user base by whoop) so watches don’t work for me, but im eyeing Google Fitbit air at $99 one time no subscription