Changed my membership to peak, but have not received a new device yet.. also I know I have some credits on my account but cannot see how much I have anywhere, I tried emailing asking about it but no respond at all.. does somebody knows where I can see it?

Orders & Subscription
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Changed my membership to peak, but have not received a new device yet, since i still have the 4 version… also I know I have some credits on my account but cannot see how much I have, I tried emailing asking about it but no respond at all.. does somebody knows where I can see it? And when I am going to receive a Compatible device?

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Hey Simona, hope you’re doing well. Thanks for the post here and my apologies for the inconvenience you’ve hit. Let’s get you taken care of!

I’ve escalated your inquiry here to a dedicated specialist team who will be contacting you shortly. Please keep an eye on your inbox.

As always, please continue to post in our community here about your WHOOP experience or questions. Thanks!

Cheers,
Ev

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Has anyone ever responded to your request?

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Hello, I have the same problem. I switched to peak without receiving version 5.0 and no answer to my email… Can you please help me?

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@evanatwhoop how can I do that, please?

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Hi there @juchaton - I’m having a senior member of the Membership Services team reach out to you in order to ensure you’re fully supported.

@Samperi - Noticed your question here, so I’ve also asked the team to reach out and ensure you’re all squared away.

Apologies for the inconvenience, both of you. Our goal is to ensure you feel empowered to get the very most out of WHOOP, and we’ll ensure this is taken care of so you can get back to doing that.

For anyone else coming across this thread - if you’re encountering a snag, please shoot us a quick email at support@whoop.com. It’s the quickest way for our Membership Services team to provide you with a resolution. :slight_smile: