Hello, in may I order whoop 5.0. Then within the 30 day range ic canceld my order and send the whoop 5.0 back to Whoop.
Now in July I want a subscription again and upgraded from 4.0 to Life.
After a few hours I wondered that no mail with the order process comes and the support says that I already received a 5.0.
Anybody can help me to get my whoop 5.0 again?
The money is already booked from my card.
Thanks in advance
Hi @rschloes,
Hmmm, order confirmation is typically sent right after you place your order. If you haven’t received it yet, please check your email’s Junk or Spam folder as it might have been filtered there.
If you still can’t find the confirmation email, please reach out to support@whoop.com.
I got the sbscription Mail, but i need the Hardware. I did not get an Mail that I get an WHOOP 5.0.
i ordered via the App.
Everything fine now. They send me a new device. ThX Whoop