Hi,
My name is Shanay, and I just placed an order to upgrade my existing 4.0 device to a 5.0. Unfortunately, The place where I ordered it to is a hotel in Dubai and my travel plans have changed due to an emergency. I cant have anyone collect it from the hotel so can you please cancel my order and I can place it again once I have my travel sorted. I see that my order is still being prepared so its not shipped yet.
Order no. B54296180
Email: shanaychokhani620@gmail.com
Thank you
Hey @shanay620,
Hi Shanay, I understand how frustrating this situation must be. Once an order is placed, it immediately enters processing and cannot be canceled or modified—even if it hasn’t shipped yet.
Once your order arrives at the hotel, you’ll be able to initiate a return for a refund. Please keep all original packaging and ensure the items remain unused for a successful return. If you need help with the return process once the package is delivered, please reach out to support@whoop.com.