Cancel my membership

Why are so many people experiencing the same problem with Whoop connection. I have uninstalled the app, submitted a forget this device, turned off my phone, change d passwords twice. Was able to finally reconnect and now Whoop thinks I am a new member and wants to give me a free trial. Nightmare. I just want to be sure that my annul subscription which I have ready canceled is indeed cancelled for November 17 th. I have totally given up on this band. When it was connected, it wasn’t calibrated or reporting anything correctly. I was SUPPOSSEDLY swimming. My steps are waaaay off. It has a mind of its own. Please confirm my membership is set to cancel in November.