# Can’t get WHOOP 4.0 into Pairing Mode **URL:** \ **Category:** Device & Charging\ **Tags:** membership, bands\ **Created:** [November 6, 2025, 6:17pm UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629 "2025-11-06T18:17:22Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![BrianKorchok](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/briankorchok/32/6047_2.png) [@BrianKorchok](https://www.community.whoop.com/u/BrianKorchok)\ **Post date:** [November 6, 2025, 6:17pm UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/1 "2025-11-06T18:17:22Z")
I have been a whoop member for 3 years now and haven’t had any problems. I’ve been on the whoop support page for 2 days now trying to get my device into pairing mode and I just cannot get it. My device is charged, I wait for the green LED sensor to turn off, and I tap it aggressively… sometimes more aggressive than needed. Anyway, whenever I tap it the light on the side always displays as green and not a single time has it gone blue for “pairing mode” please help me I do not want to cancel my subscription if I don’t have to! I may not see messages on here so please text or leave me a voice mail with support, thank you guys so much! 484-250-0945 ---
**Author:** ![yaotziN48](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/yaotzin48/32/6109_2.png) [@yaotziN48](https://www.community.whoop.com/u/yaotziN48)\ **Post date:** [November 8, 2025, 12:33am UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/2 "2025-11-08T00:33:04Z")
same issue here and I have no idea what to do, tried all the options ---
**Author:** ![KHorsch](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/khorsch/32/5940_2.png) [@KHorsch](https://www.community.whoop.com/u/KHorsch)\ **Post date:** [November 8, 2025, 3:53pm UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/3 "2025-11-08T15:53:48Z")
Happened to me as well and I got no support except AI-generated instructions that I could find on the web. I followed every instruction (3-4 times) to try to pair and nothing worked. I ended up having to buy a new sensor. I thought the sensor was warranted, but apparently not. ---
**Author:** ![DanThirsk](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/danthirsk/32/6124_2.png) [@DanThirsk](https://www.community.whoop.com/u/DanThirsk)\ **Post date:** [November 8, 2025, 4:41pm UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/4 "2025-11-08T16:41:59Z")
Here because I’ve got the same problem with 5.0. Also followed the steps several times to no avail. I’ve raised a ticket but not holding my breath. ---
**Author:** ![colet](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/colet/32/6903_2.png) [@colet](https://www.community.whoop.com/u/colet)\ **Post date:** [December 2, 2025, 2:59pm UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/5 "2025-12-02T14:59:59Z")
Same problem here 😭 did you solve it? ---
**Author:** ![Nigyrob](https://avatars.discourse-cdn.com/v4/letter/n/a5b964/32.png) [@Nigyrob](https://www.community.whoop.com/u/Nigyrob)\ **Post date:** [December 30, 2025, 3:02am UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/6 "2025-12-30T03:02:26Z")
I had the same problem and found that if I continued to double tap (quite aggressively) after i had a green light it would eventually turn into a flashing blue pairing light - albeit not for very long, but long enough to pair with my iPhone. Good luck. ---
**Author:** ![kc446](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/kc446/32/12636_2.png) [@kc446](https://www.community.whoop.com/u/kc446)\ **Post date:** [August 25, 2026, 4:34am UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/7 "2026-08-25T04:34:02Z")
Did this ever get resolved? I’m having the same problem but getting AI and bad customer service. It’s causing me stress and unnecessary time waste. ---
**Author:** ![RenskeK](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@RenskeK](https://www.community.whoop.com/u/RenskeK)\ **Post date:** [August 25, 2026, 12:32pm UTC](https://www.community.whoop.com/t/can-t-get-whoop-4-0-into-pairing-mode/10629/8 "2026-08-25T12:32:00Z")
After yesterday’s update I have the same problem