# Bought family membership upfront, cant add new people, support is useless, super frustrating

**URL:** <https://www.community.whoop.com/t/bought-family-membership-upfront-cant-add-new-people-support-is-useless-super-frustrating/12446>\
**Category:** Orders & Subscription\
**Created:** [December 13, 2025, 10:55am UTC](https://www.community.whoop.com/t/bought-family-membership-upfront-cant-add-new-people-support-is-useless-super-frustrating/12446 "2025-12-13T10:55:49Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![OliverMinnie](https://avatars.discourse-cdn.com/v4/letter/o/87869e/32.png) [@OliverMinnie](https://www.community.whoop.com/u/OliverMinnie)\
**Post date:** [December 26, 2025, 5:57pm UTC](https://www.community.whoop.com/t/bought-family-membership-upfront-cant-add-new-people-support-is-useless-super-frustrating/12446/3 "2025-12-26T17:57:00Z")

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Same problem. I bought 3 bands for my husband and two kids. However I can’t add them to my plan. I can’t email them the link unless they have already set up an account but in order to do so they all need to enter payment information?! How do they set up accounts without payment

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