# Billing/Cancel Issues

**URL:** <https://www.community.whoop.com/t/billing-cancel-issues/11742>\
**Category:** Orders & Subscription\
**Created:** [November 29, 2025, 3:20am UTC](https://www.community.whoop.com/t/billing-cancel-issues/11742 "2025-11-29T03:20:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mariojf84](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/mariojf84/32/6949_2.png) [@mariojf84](https://www.community.whoop.com/u/mariojf84)\
**Post date:** [November 29, 2025, 3:20am UTC](https://www.community.whoop.com/t/billing-cancel-issues/11742/1 "2025-11-29T03:20:49Z")

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I went to [app.whoop.com](http://app.whoop.com) to cancel my subscription on Nov 28th 2025 and instead of canceling I inadvertently paused. When I went to unpause to cancel, because the option to cancel disappeared, it automatically renewed an annual subscription at $239. FYI - my subscription was not to auto-renew until Nov 29th 2025. I would have cancel MUCH earlier but it makes it seem like you lose your remaining subscription if you cancel early, even though it was paid in full already. I DO NOT want this subscription and can’t get through to a human. This is Tesla level terrible customer service. I NEED A REFUND. There wasn’t a confirmation prompt or anything it just automatically charged me. What a terrible user interface and even worse customer service. How can you NOT have a phone number to call when you are charging people SO MUCH money for a premium subscription service like this. SUCH BS.

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**Author:** ![liv0](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/liv0/32/62_2.png) [@liv0](https://www.community.whoop.com/u/liv0)\
**Post date:** [December 1, 2025, 3:54pm UTC](https://www.community.whoop.com/t/billing-cancel-issues/11742/2 "2025-12-01T15:54:09Z")

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Hi @mariojf84,

I see you were able to connect with our Membership Services team over the weekend and they were able to issue you a refund. If you need any more assistance with membership or billing issues, please reach out to [support@whoop.com](mailto:support@whoop.com).