# Assistance with Membership Renewal and Sensor Replacement **URL:** \ **Category:** General\ **Tags:** membership\ **Created:** [July 2, 2026, 1:08pm UTC](https://www.community.whoop.com/t/assistance-with-membership-renewal-and-sensor-replacement/15297 "2026-07-02T13:08:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Azeemkey](https://avatars.discourse-cdn.com/v4/letter/a/a5b964/32.png) [@Azeemkey](https://www.community.whoop.com/u/Azeemkey)\ **Post date:** [July 2, 2026, 1:08pm UTC](https://www.community.whoop.com/t/assistance-with-membership-renewal-and-sensor-replacement/15297/1 "2026-07-02T13:08:45Z")
Dear WHOOP Support Team, My name is **Azimu Juma Mohamedi** , and I am reaching out because I need some assistance with my membership renewal. A while ago, I was a WHOOP user through the one-month free trial. At the end of the trial, I returned the WHOOP device as instructed because I was unable to afford the annual subscription at that time. As a student, the annual payment was more than I could manage. Recently, I became interested in using WHOOP again. Earlier today, I spoke with one of your customer service representatives over the phone, and he informed me that I could simply renew my membership. Following his instructions, I renewed my membership and was charged **$30**. However, after completing the renewal, I never saw a step asking me to confirm my shipping address or arrange for a new sensor to be sent to me. Since I no longer have my previous WHOOP device, I am now concerned that I may have renewed my membership without receiving a replacement sensor. Could you please clarify the following for me? 1. Since I no longer have a WHOOP sensor, how can I receive a new device? 2. If renewing my membership was not the correct process, is it possible to receive a refund for the **$30** that I was charged? I would really appreciate your guidance, as I would love to become a WHOOP member again if possible. Thank you very much for your time and assistance. I look forward to hearing from you. Kind regards, **Azimu Juma Mohamedi** ---
**Author:** ![msteam](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/msteam/32/9909_2.png) [@msteam](https://www.community.whoop.com/u/msteam)\ **Post date:** [July 2, 2026, 1:18pm UTC](https://www.community.whoop.com/t/assistance-with-membership-renewal-and-sensor-replacement/15297/2 "2026-07-02T13:18:39Z")
Hey there! Please reach out to our support team at [support@whoop.com](mailto:support@whoop.com) for further assistance with this. ---
**Author:** ![JuKrull](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/jukrull/32/12304_2.png) [@JuKrull](https://www.community.whoop.com/u/JuKrull)\ **Post date:** [August 7, 2026, 1:16pm UTC](https://www.community.whoop.com/t/assistance-with-membership-renewal-and-sensor-replacement/15297/3 "2026-08-07T13:16:10Z")
I have the same problem