App not showing data

General
2

Hi @Seth0941,

For a new member, it can sometimes take a short period for data to sync and display correctly as the device and app establish a connection and gather initial data. Please give WHOOP another 24 hrs. If you still aren’t seeing any data, try the following steps…

Confirm your WHOOP device is syncing properly by checking the last sync time in Device Settings in the app. It should be within the last 15 minutes.

  1. Make sure your phone is within Bluetooth range and the WHOOP app is running in the background.

  2. Verify your strap fit: it should be snug and positioned one finger-width above your wrist bone with no visible green light from the sensor.

  3. Check that the sensor area is clean and properly aligned.

  4. Since you already restarted the band and reinstalled the app, also ensure your phone’s Bluetooth is on and battery optimization settings are not restricting WHOOP app background activity.

  5. For the sleep overlap message when manually adding sleep, it means the band did detect sleep but the app is not showing it correctly. Try editing the sleep entry in the app by tapping the sleep entry, selecting the three-dot menu, and choosing Edit Activity to adjust start/end times if needed.