# Amazon India WHOOP 5.0 Peak: 12-month membership not applied and now unable to login **URL:** \ **Category:** Orders & Subscription\ **Tags:** membership, support\ **Created:** [September 28, 2026, 4:20pm UTC](https://www.community.whoop.com/t/amazon-india-whoop-5-0-peak-12-month-membership-not-applied-and-now-unable-to-login/16367 "2026-09-28T16:20:59Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![anuj\_7781](https://avatars.discourse-cdn.com/v4/letter/a/b19c9b/32.png) [@anuj\_7781](https://www.community.whoop.com/u/anuj_7781)\ **Post date:** [September 28, 2026, 4:20pm UTC](https://www.community.whoop.com/t/amazon-india-whoop-5-0-peak-12-month-membership-not-applied-and-now-unable-to-login/16367/1 "2026-09-28T16:20:59Z")
Hi WHOOP team, I bought a WHOOP 5.0 Peak from Amazon India (sold by Tiger Pug Commerce, WHOOP’s authorized importer) with **12 months of Peak membership included** , as stated on the listing and invoice. After pairing, the app didn’t recognize the included membership. It only offered a **1-month trial ending 25 October 2026** , followed by ₹23,990/year, and asked for card details. I did not add a card. I contacted WHOOP Support on **25 September (case 08583590)** and shared all the requested details the same day. I haven’t received any further response, including to my follow-ups. While troubleshooting, I logged out, reinstalled the app, and tried logging back in. Since then, I can’t get past login. I receive the WHOOP email confirming a successful login, but the app immediately shows a generic **ERROR** screen with Retry/Close. Resetting my password didn’t help. So I now have a paid device whose **included 12-month membership is still not activated, and I can no longer access the app either**. Could someone from the WHOOP team please look into **case 08583590** , help resolve both the login issue and the 12-month membership activation, and share an **expected timeline for resolution**? Thanks, Anuj ![whoop-payment](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/a/a0f22fd8a7905b69cee6bd5e81b16f242d349d47.jpeg) ![whoop-login-fail](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/5/5e5dcd2b19f6e4e00f8706582a821cd52aeab5fd.png)