After 1 Month free trial. Issues activating and ordering a new device with a membership

Orders & Subscription
1

Hello Support Team,

I previously tried the WHOOP 4.0 device on a one-month free trial and returned the device after the trial ended. Now I would like to get the WHOOP 5.0 with a one-year membership, but I am unable to complete this online.

In the app, I am only given the option to purchase a membership without a device, as if I already have one—however, I returned the trial 4.0. To solve this, I purchased a WHOOP 5.0 with a one-year membership from Virgin Megastore, but another issue the membership won’t be activated and app shows that my account is inactive and I had to return it the same day.

At this point, I cannot activate a new device that comes with a membership from virgin mega store or purchase a membership + device online. the only thing I see is that I have to pay for a 12 months membership as if I already have a device which is not the case as I returned the device of the free trial period. Could you please help me resolve this issue ? I am at more than 10 emails with support and only getting AI replies with no concrete solution.

Thank you very much for your assistance.

Regards,

Sara

1 Like
2

I am currently experiencing exactly the same issue. My account is still locked to the trial, even thought I returned the Whoop 4.0 weeks ago. No useful comms from Whoop updating me on when, or even if, the returns process has completed – very frustrating. Shame that they have a great product, but non-existent support that customers can contact and have a human conversation with. I have considered creating a new account with a different email address when ordering the 5.0 Peak device and 1yr subscription. A clean start.

3

Actually, the one-month “free trial” is not truly free. I was charged delivery and return fees, and now I am being asked to pay an additional activation fee in order to upgrade to the 5.0 device. In total, these charges amount to more than the cost of a regular month of membership. These hidden fees feel misleading and create the impression of getting customers hooked under unfair conditions.

4

Hi did u get any response in this issue? I am currently facing same issue

5

Could you not just setup a new email address and login as a new user? Whoop membership is only tied to the email address it was created with.

6

I wanted to retain the old data.

Anyways issue is fixed now. Thanks

1 Like
7

I have the same issue. What was the fix to your problem? I can’t find it anywhere and I’ve tried to contact them.

8

hello, I have the same problem. I was just wondering if you could share what you did because I have tried to contact them a number of times but they are not getting back to me.