My WHOOP account appears to be locked, and I am unable to activate my new device.
I received a brand-new WHOOP 5.0 Peak with a 12-month membership as a gift. It was purchased from Virgin Megastore UAE for AED 919, and the membership was included with the device.
I already had a WHOOP account in the past, but I’m not sure if it is still active.
When I try to activate the device, the app asks me to add a payment card and then shows an error instead of activating the included membership.
Could you please help me unlock my account and activate the 12-month membership included with my WHOOP 5.0 Peak?
I can provide photos of the box, the serial number, and screenshots of the error if needed.
Thank you.