# Accessory Returns - WHY ARE THESE SO HARD?

**URL:** https://www.community.whoop.com/t/accessory-returns-why-are-these-so-hard/16351
**Category:** Orders & Subscription
**Created:** [September 26, 2026, 4:12pm UTC](https://www.community.whoop.com/t/accessory-returns-why-are-these-so-hard/16351 "2026-09-26T16:12:01Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Harmonyc838](https://avatars.discourse-cdn.com/v4/letter/h/a3d4f5/32.png) [@Harmonyc838](https://www.community.whoop.com/u/Harmonyc838)
#### Post date: [September 26, 2026, 4:12pm UTC](https://www.community.whoop.com/t/accessory-returns-why-are-these-so-hard/16351/1 "2026-09-26T16:12:01Z")

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Has anyone else had a HORRIBLE experience trying to return an accessory? I realized 30-secs after placing an order that I had a birthday discount. I tried to IMMEDIATELY cancel it, and they (by “they” I mean AI, I’m not sure there’s a human monitoring Whoop at all) said I had to WAIT UNTIL IT ARRIVED to return the order.

When it arrived, I tried to return it, and got an email saying the refund was approved WITH NO OTHER INSTRUCTION / LABEL or ANYTHING?

Going to the orders website (that their AI bot suggested this), has NO RETURN information or help.

What am I doing wrong?