# $528 Charged for WHOOP Peak Family Plan – Both Memberships Inactive and Support Not Resolving the Issue!

**URL:** <https://www.community.whoop.com/t/528-charged-for-whoop-peak-family-plan-both-memberships-inactive-and-support-not-resolving-the-issue/16657>\
**Category:** Orders & Subscription\
**Tags:** membership\
**Created:** [October 29, 2026, 1:07pm UTC](https://www.community.whoop.com/t/528-charged-for-whoop-peak-family-plan-both-memberships-inactive-and-support-not-resolving-the-issue/16657 "2026-10-29T13:07:21Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KateMeln](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/katemeln/32/13644_2.png) [@KateMeln](https://www.community.whoop.com/u/KateMeln)\
**Post date:** [October 29, 2026, 1:07pm UTC](https://www.community.whoop.com/t/528-charged-for-whoop-peak-family-plan-both-memberships-inactive-and-support-not-resolving-the-issue/16657/1 "2026-10-29T13:07:22Z")

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# $528 Charged for WHOOP Peak Family Plan – Both Memberships Inactive and Support Not Resolving the Issue!

I am extremely disappointed with WHOOP and the way their customer support is handling my situation.

On October 26, I purchased a **WHOOP Peak Family Plan for two people (myself and husband)** and was charged **$528**.

The correct price should have been $430, but I accidentally selected the wrong country during checkout, resulting in an overpayment of $98.

I immediately contacted WHOOP Support to resolve the billing issue.

However, instead of fixing the problem, things got significantly worse.

**Here is what happened:**

- WHOOP charged me $528 for a full year of Family Plan membership.

- Husband was unexpectedly removed from our Family Plan and transferred to an individual membership without my request.

- Both of our WHOOP accounts now show that our memberships have expired.

- My account has no active membership or next billing date and asks me to purchase a new subscription.

- I have contacted support multiple times, but the problem remains unresolved.

- I keep receiving generic responses and acknowledgments instead of an actual solution.

**I have paid $528, yet neither of us can properly use the product we paid for!**

I use WHOOP daily to track my workouts, recovery, and health metrics. I rely on this device for my training, and now I’ve been unable to use its full functionality for more than 24 hours.

I have already explained to support that I want to keep USD as my billing currency and restore our WHOOP Peak Family Plan.

I even suggested that instead of refunding the $98 overpayment, WHOOP could apply that amount toward extending our Family Plan membership.

But my main concern is much simpler:

**WHY HAS OUR PAID MEMBERSHIP STILL NOT BEEN RESTORED?**

I am not asking for anything unreasonable. I paid for a product, and I expect to be able to use it.

This experience has been incredibly frustrating, especially considering the price of the membership.

**Can someone from the WHOOP team please escalate this issue to a supervisor or billing specialist and help restore our Family Plan immediately?**

I would also appreciate a clear explanation of what happened to my payment and why both accounts were deactivated.

Has anyone else experienced a similar issue with WHOOP Family Plans or payments being charged while memberships remain inactive?

I would appreciate any advice or help in getting this resolved.