# General **URL:** https://www.community.whoop.com/c/general/4.md [Latest](https://www.community.whoop.com/latest.md) · [Categories](https://www.community.whoop.com/categories.md) · [Tags](https://www.community.whoop.com/tags.md) --- ## [About Support vs. Community Discussions](https://www.community.whoop.com/t/about-support-vs-community-discussions/11862)
**Author:** [@system](https://www.community.whoop.com/u/system)\ **Replies:** 1\ **Last updated:** [December 10, 2025, 7:01pm UTC](https://www.community.whoop.com/t/about-support-vs-community-discussions/11862 "2025-12-10T19:01:16Z")
This Is Not a Support Channel — Here’s How to Get Help Welcome to the WHOOP Community! This space exists so members can connect with each other, share experiences, exchange ideas, and learn from fellow WHOOP users. It’s … --- ## [Welcome to the WHOOP Community Page!](https://www.community.whoop.com/t/welcome-to-the-whoop-community-page/5)
**Author:** [@system](https://www.community.whoop.com/u/system)\ **Replies:** 17\ **Last updated:** [October 10, 2026, 2:53pm UTC](https://www.community.whoop.com/t/welcome-to-the-whoop-community-page/5 "2026-10-10T14:53:14Z")
The WHOOP Community is a place for members to ask questions, get answers, and share experiences from fellow WHOOP members. It’s a supportive space to learn, connect, and grow together. If you have questions specific to … --- ## [WHOOP user-limit tier approval - submitted twice, no confirmation](https://www.community.whoop.com/t/whoop-user-limit-tier-approval-submitted-twice-no-confirmation/16591)
**Author:** [@Betro](https://www.community.whoop.com/u/Betro)\ **Replies:** 0\ **Last updated:** [October 26, 2026, 2:13am UTC](https://www.community.whoop.com/t/whoop-user-limit-tier-approval-submitted-twice-no-confirmation/16591 "2026-10-26T02:13:23Z")
Hi everyone, I’m working with 8020 Labs, Australia on our WHOOP app Our WHOOP app works, but we reached the 10-member limit - We’ve submitted two tier-increase requests. Neither was acknowledged. We understand reviews… --- ## [Calorie count is very understated](https://www.community.whoop.com/t/calorie-count-is-very-understated/16589)
**Author:** [@JamesHolzer](https://www.community.whoop.com/u/JamesHolzer)\ **Replies:** 1\ **Last updated:** [October 25, 2026, 8:14pm UTC](https://www.community.whoop.com/t/calorie-count-is-very-understated/16589 "2026-10-25T20:14:51Z")
Whoop 5.0 massively understates calorie burn. My exercise routine hasn’t changed and my calorie burn is down 25-30%. Given my diet, I know how many calories I burn and Whoop is understating meaningfully ever since the tr… --- ## [Strange activities in the middle of the night](https://www.community.whoop.com/t/strange-activities-in-the-middle-of-the-night/16557)
**Author:** [@xixinixi](https://www.community.whoop.com/u/xixinixi)\ **Replies:** 3\ **Last updated:** [October 25, 2026, 7:43pm UTC](https://www.community.whoop.com/t/strange-activities-in-the-middle-of-the-night/16557 "2026-10-25T19:43:28Z")
Hi! I have my whoop over a year now and in the last month i had activities in the middle of the night logged with a hr of 170. But I was sleeping: I’m wearing the bizeps band. My scores are messed up bc of the fall… --- ## [Feedback after over 200 days](https://www.community.whoop.com/t/feedback-after-over-200-days/16581)
**Author:** [@icarps](https://www.community.whoop.com/u/icarps)\ **Replies:** 1\ **Last updated:** [October 25, 2026, 5:30am UTC](https://www.community.whoop.com/t/feedback-after-over-200-days/16581 "2026-10-25T05:30:00Z")
I have used WHOOP for over 200 days and take my health very seriously. There are things I love: as someone with a heart issue, the continuous heart rate tracking is an excellent tool that helps me know exactly when to sl… --- ## [No response on API app approval to raise the 10-user limit](https://www.community.whoop.com/t/no-response-on-api-app-approval-to-raise-the-10-user-limit/15246)
**Author:** [@idanunzio](https://www.community.whoop.com/u/idanunzio)\ **Replies:** 49\ **Last updated:** [October 25, 2026, 12:45am UTC](https://www.community.whoop.com/t/no-response-on-api-app-approval-to-raise-the-10-user-limit/15246 "2026-10-25T00:45:28Z")
We’ve built a WHOOP integration at Timeless (a digital health company in Mexico) that syncs recovery, sleep, workout and cycle data into personalized longevity reports for our patients. It works well and we’ve fully vali… --- ## [App approval (10-user limit) - submitted Jun 22 and again Jul 29, no response in 64 days (Soluno)](https://www.community.whoop.com/t/app-approval-10-user-limit-submitted-jun-22-and-again-jul-29-no-response-in-64-days-soluno/16008)
**Author:** [@brovking](https://www.community.whoop.com/u/brovking)\ **Replies:** 3\ **Last updated:** [October 25, 2026, 12:44am UTC](https://www.community.whoop.com/t/app-approval-10-user-limit-submitted-jun-22-and-again-jul-29-no-response-in-64-days-soluno/16008 "2026-10-25T00:44:41Z")
Hello WHOOP team, We submitted an App Approval request (user limit increase) on June 22, 2026 through the official form, and submitted it again cleanly on July 29, 2026. Both times we received only the automated “WHOOP … --- ## [Battery not charging](https://www.community.whoop.com/t/battery-not-charging/15680)
**Author:** [@recramer](https://www.community.whoop.com/u/recramer)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 10:38pm UTC](https://www.community.whoop.com/t/battery-not-charging/15680 "2026-10-24T22:38:43Z")
Battery not charging I purchased the WHOOP 5.0 about a month ago. I am surprised that the device has already developed a problem after such a short period of use. The battery pack charges properly and shows a green lig… --- ## [Hello WHOOP Support, I purchased a WHOOP Life membership and WHOOP MG device from Virgin Megastore at Dubai Mall. Unfortunately, my device fell into the sea and was lost. I still have 10 months remaining on my membership, and I would really appreciate y](https://www.community.whoop.com/t/hello-whoop-support-i-purchased-a-whoop-life-membership-and-whoop-mg-device-from-virgin-megastore-at-dubai-mall-unfortunately-my-device-fell-into-the-sea-and-was-lost-i-still-have-10-months-remaining-on-my-membership-and-i-would-really-appreciate-y/16576)
**Author:** [@therealsaleh](https://www.community.whoop.com/u/therealsaleh)\ **Replies:** 0\ **Last updated:** [October 24, 2026, 12:19pm UTC](https://www.community.whoop.com/t/hello-whoop-support-i-purchased-a-whoop-life-membership-and-whoop-mg-device-from-virgin-megastore-at-dubai-mall-unfortunately-my-device-fell-into-the-sea-and-was-lost-i-still-have-10-months-remaining-on-my-membership-and-i-would-really-appreciate-y/16576 "2026-10-24T12:19:10Z")
Hello WHOOP Support, I purchased a WHOOP Life membership and WHOOP MG device from Virgin Megastore at Dubai Mall. Unfortunately, my device fell into the sea and was lost. I still have 10 months remaining on my membersh… --- ## [please add Step counter](https://www.community.whoop.com/t/please-add-step-counter/16574)
**Author:** [@fa4da](https://www.community.whoop.com/u/fa4da)\ **Replies:** 0\ **Last updated:** [October 24, 2026, 12:18pm UTC](https://www.community.whoop.com/t/please-add-step-counter/16574 "2026-10-24T12:18:35Z")
Hi WHOOP Team, I’d love to suggest adding a live step counter to the Walking activity screen, so users can see their step count in real time while tracking a walk, alongside metrics like heart rate, duration, and distan… --- ## [I have whoop 5.0 but still now membership didn’t get](https://www.community.whoop.com/t/i-have-whoop-5-0-but-still-now-membership-didn-t-get/16567)
**Author:** [@Rahma\_n](https://www.community.whoop.com/u/Rahma_n)\ **Replies:** 1\ **Last updated:** [October 23, 2026, 2:11pm UTC](https://www.community.whoop.com/t/i-have-whoop-5-0-but-still-now-membership-didn-t-get/16567 "2026-10-23T14:11:46Z")
I have whoop 5.0 but still didn’t come membership --- ## [Problem with the band ](https://www.community.whoop.com/t/problem-with-the-band/15380)
**Author:** [@svr254](https://www.community.whoop.com/u/svr254)\ **Replies:** 1\ **Last updated:** [October 23, 2026, 2:19am UTC](https://www.community.whoop.com/t/problem-with-the-band/15380 "2026-10-23T02:19:42Z")
I accidentally installed the WHOOP 4.0 Fast Link backwards while reassembling my band. I didn’t realize it until it was almost fully inserted. Now the Fast Link is completely stuck—it won’t move forward or backward at al… --- ## [Whoop won’t connect ](https://www.community.whoop.com/t/whoop-won-t-connect/16547)
**Author:** [@janeshumway](https://www.community.whoop.com/u/janeshumway)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 1:17pm UTC](https://www.community.whoop.com/t/whoop-won-t-connect/16547 "2026-10-22T13:17:34Z")
Hello. I just got a new phone and my whoop will not connect to my new phone. I followed all the instructions online. I need to know what to do to connect my whoop. --- ## [Refunds and account termination due to failure to use the device or unauthorized re-payment](https://www.community.whoop.com/t/refunds-and-account-termination-due-to-failure-to-use-the-device-or-unauthorized-re-payment/16563)
**Author:** [@ilovecycle](https://www.community.whoop.com/u/ilovecycle)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 1:16pm UTC](https://www.community.whoop.com/t/refunds-and-account-termination-due-to-failure-to-use-the-device-or-unauthorized-re-payment/16563 "2026-10-22T13:16:26Z")
I have not used the device since mid-September. I don’t use Daisang, but the payment was processed again today without my permission. It’s not a device for me, so I won’t use it anymore. I would like to request a refund … --- ## [Pago de la membresía dos veces](https://www.community.whoop.com/t/pago-de-la-membresia-dos-veces/16565)
**Author:** [@Devitto](https://www.community.whoop.com/u/Devitto)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 1:13pm UTC](https://www.community.whoop.com/t/pago-de-la-membresia-dos-veces/16565 "2026-10-22T13:13:20Z")
Hola buenas, después de adquirir una pulsera y pagar la membresía lite se me solicita por segunda vez que renueve la membresía Lite y vuelvo a pagar por segunda vez ha debido haber un error por favor soluciónalo --- ## [Community platform test 2026-10](https://www.community.whoop.com/t/community-platform-test-2026-10/16561)
**Author:** [@member\_9znd3bz3](https://www.community.whoop.com/u/member_9znd3bz3)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 1:09pm UTC](https://www.community.whoop.com/t/community-platform-test-2026-10/16561 "2026-10-22T13:09:17Z")
Audit rendering test. End of test. --- ## [I hace problem when i login whoop my mobile showing only error](https://www.community.whoop.com/t/i-hace-problem-when-i-login-whoop-my-mobile-showing-only-error/16556)
**Author:** [@sajeeniamthon](https://www.community.whoop.com/u/sajeeniamthon)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 3:53am UTC](https://www.community.whoop.com/t/i-hace-problem-when-i-login-whoop-my-mobile-showing-only-error/16556 "2026-10-22T03:53:19Z")
I have problem abouts login --- ## [Feature Request – Live Step Count and Background Activity Tracking](https://www.community.whoop.com/t/feature-request-live-step-count-and-background-activity-tracking/16553)
**Author:** [@z2zla](https://www.community.whoop.com/u/z2zla)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 8:30pm UTC](https://www.community.whoop.com/t/feature-request-live-step-count-and-background-activity-tracking/16553 "2026-10-21T20:30:43Z")
Hi WHOOP Team, I would love to suggest two improvements to the WHOOP app: Live Step Count: Please add a live step counter alongside the distance (km) during walking activities, so users can see both their steps and di… --- ## [🏆 Join Our WHOOP Fitness Team – Everyone Welcome!](https://www.community.whoop.com/t/join-our-whoop-fitness-team-everyone-welcome/16545)
**Author:** [@btcf3](https://www.community.whoop.com/u/btcf3)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 12:24pm UTC](https://www.community.whoop.com/t/join-our-whoop-fitness-team-everyone-welcome/16545 "2026-10-21T12:24:38Z")
:fire: JOIN OUR WHOOP FITNESS COMMUNITY! :fire: :globe\_showing\_europe\_africa: Calling all WHOOP members worldwide! :flexed\_biceps: Whether you’re into running, gym workouts, cycling, swimming, or any other sport — you’… --- ## [New device as I lost old one](https://www.community.whoop.com/t/new-device-as-i-lost-old-one/16526)
**Author:** [@Najob](https://www.community.whoop.com/u/Najob)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 10:08pm UTC](https://www.community.whoop.com/t/new-device-as-i-lost-old-one/16526 "2026-10-20T22:08:05Z")
Hi, i lost my device , it just unlock and fall in sea. I jeed new one-how to order and if there is some discount as I bought it 2 months ago Thank you Bojan Sain --- ## [I cancelled my whoop membership](https://www.community.whoop.com/t/i-cancelled-my-whoop-membership/16533)
**Author:** [@ahrafi\_10](https://www.community.whoop.com/u/ahrafi_10)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 7:23pm UTC](https://www.community.whoop.com/t/i-cancelled-my-whoop-membership/16533 "2026-10-20T19:23:29Z")
Hi , I cancelled the membership in just first month and I didn’t even mean to , can anyone tell me how can I get this back or will I be able to get it back without paying anything, if I cant can someone tell me what to d… --- ## [Feature Request: Unlimited Sleep Recovery Alarm](https://www.community.whoop.com/t/feature-request-unlimited-sleep-recovery-alarm/16529)
**Author:** [@ASAnTPDwxDyFy1y](https://www.community.whoop.com/u/ASAnTPDwxDyFy1y)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 12:23pm UTC](https://www.community.whoop.com/t/feature-request-unlimited-sleep-recovery-alarm/16529 "2026-10-20T12:23:30Z")
Please add an option to WHOOP’s haptic alarm that removes the one-hour time restriction. I want WHOOP to wake me as soon as I have reached 100% of my sleep need, regardless of the time of day or night. The alarm should… --- ## [Whoop teams bot](https://www.community.whoop.com/t/whoop-teams-bot/16524)
**Author:** [@sotelo\_gz](https://www.community.whoop.com/u/sotelo_gz)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 7:13am UTC](https://www.community.whoop.com/t/whoop-teams-bot/16524 "2026-10-20T07:13:47Z")
I’ve noticed that some of my teams have a WHOOP team chatbot that shares information and ranks team members based on their metrics. I’m trying to add this bot to my own team. Does anyone know how to do it? I searched fo… --- ## [4.0 battery replacement please](https://www.community.whoop.com/t/4-0-battery-replacement-please/16523)
**Author:** [@SamKline](https://www.community.whoop.com/u/SamKline)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 5:05am UTC](https://www.community.whoop.com/t/4-0-battery-replacement-please/16523 "2026-10-20T05:05:20Z")
Really wish Whoop didn’t discontinue all products for the 4.0. Being force into a 5.0 makes me not want to continue the service anymore. Wishing there was a solution to this problem. Please lets us buy 4.0 battery charge… --- ## [Family Plan Member Still Showing Individual Renewal Charge](https://www.community.whoop.com/t/family-plan-member-still-showing-individual-renewal-charge/16516)
**Author:** [@joeocu](https://www.community.whoop.com/u/joeocu)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 4:38pm UTC](https://www.community.whoop.com/t/family-plan-member-still-showing-individual-renewal-charge/16516 "2026-10-19T16:38:10Z")
Hi WHOOP Community, I recently added an existing WHOOP member to my Family Plan. The member is now successfully listed as “Family member since 2026.” However, their account still shows an individual annual renewal char… --- ## [Payment two time debit in my account](https://www.community.whoop.com/t/payment-two-time-debit-in-my-account/16509)
**Author:** [@ANMOLGOYAL](https://www.community.whoop.com/u/ANMOLGOYAL)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 4:36pm UTC](https://www.community.whoop.com/t/payment-two-time-debit-in-my-account/16509 "2026-10-19T16:36:47Z")
payment two time debit in my account --- ## [Feature Request – Treadmill Activity and Distance Calibration](https://www.community.whoop.com/t/feature-request-treadmill-activity-and-distance-calibration/16514)
**Author:** [@DinoBravojohson](https://www.community.whoop.com/u/DinoBravojohson)\ **Replies:** 0\ **Last updated:** [October 19, 2026, 3:57pm UTC](https://www.community.whoop.com/t/feature-request-treadmill-activity-and-distance-calibration/16514 "2026-10-19T15:57:37Z")
Hi WHOOP Team, I’d like to suggest two features that I believe would significantly improve the WHOOP experience for runners who train indoors. 1. Add “Treadmill Running” as a dedicated activity. It would be great to h… --- ## [Incorrect Lipoprotein(a) thresholds based on incorrect units](https://www.community.whoop.com/t/incorrect-lipoprotein-a-thresholds-based-on-incorrect-units/16507)
**Author:** [@jammastergirish](https://www.community.whoop.com/u/jammastergirish)\ **Replies:** 0\ **Last updated:** [October 18, 2026, 6:43pm UTC](https://www.community.whoop.com/t/incorrect-lipoprotein-a-thresholds-based-on-incorrect-units/16507 "2026-10-18T18:43:12Z")
I think there’s a unit error in the Lipoprotein(a) ranges in the app. My result is shown as 56 nmol/L (which is correct) and flagged “out of range”. The app’s bands are optimal below 29.9, sufficient 29.9–50, and out of… --- ## [Can not pair with new phone](https://www.community.whoop.com/t/can-not-pair-with-new-phone/16506)
**Author:** [@Pedram89](https://www.community.whoop.com/u/Pedram89)\ **Replies:** 0\ **Last updated:** [October 18, 2026, 3:29pm UTC](https://www.community.whoop.com/t/can-not-pair-with-new-phone/16506 "2026-10-18T15:29:13Z")
I recently change my phone, I did all the things from the last phone forgot the divorce from the Bluetooth and nothing is work the blue light is not appear to connect my whoop to new device [Next page](https://www.community.whoop.com/c/general/4.md?page=1)